You can't FIX
what you can't SEE
You're running a successful business, but when did you last look at it through your client's eyes?
The bigger your business gets, the harder it becomes for you and your team to see it the way your clients do. The missed touch-points. The moments that should feel remarkable but just feel... fine.
Fine is my least favorite
four-letter word.
Because fine doesn't generate referrals. Fine doesn't create raving fans. Fine doesn't build the kind of business people can't stop talking about.
That's exactly what a Client Experience Audit is designed to change.
Client Experience Audits Are Ideal If:
✓ Your business is successful, but parts of the client experience have gotten a little... stale.
✓ You've got a growth idea worth betting on, and you want expert eyes on it before you move.
✓ You want clients who don't just come back. They bring people with them.
The Client Experience AUDIT
Expert eyes on every touchpoint.
A clear roadmap to more referrals, stronger retention, and real revenue growth.
This is where we pull back the curtain on your client journey and find out what's actually happening versus what you think is happening.
01
Onboarding Questionnaire
Before we dive in, I want to know everything. Your client journey, your touch-points, your processes, the stuff you're proud of and the stuff that keeps you up at night.
02
60-Minute Kick-Off Call
We go beyond the questionnaire together. I ask the questions you didn't know needed asking, and we identify exactly where to focus the audit for the highest impact.
This meeting is recorded.
03
Secret Shopper Experience
Most business owners have never actually experienced their own business as a client. I go through your entire client journey from the outside in, finding the moments that are costing you bookings, referrals, and revenue. The insights here are often the most eye-opening.
04
Formal Written Report
This isn't a fluffy summary. It's your business's full diagnosis in writing. Every finding documented, every gap explained, every opportunity mapped out. Delivered within 3-4 weeks, written in plain language so you know exactly what to do next.
05
Priority Roadmap
No overwhelming to-do list. No guessing where to start. Just a clear, prioritized plan that tells you exactly what to tackle first for the fastest, highest-impact results.
06
60-Minute Follow-Up Review Call
No report should ever leave you with more questions than answers. We get on a call, walk through every finding together, and you leave knowing exactly what to do next and why.
This meeting is recorded.
The Superfan Playbook:
Five CLIENT EXPERIENCE upgrades that do your marketing for you.
Five shifts. Zero fluff.
Sign up and start turning happy clients into raving fans today.
What clients are saying
★★★★★
Heather F.
spa Owner
“This audit was GOLD. She gave us a detailed audit of the “goods” and “bads”.
“And even better, most of the “bads” are things we didn’t see coming AND she actually gave us very practical and actionable ways for improvement and to fix these blind spots!”
★★★★★
jen s.
venue Owner
"She has enough experience in so many areas of business that she can offer perspectives on almost anything someone needs assistance with.”
“She’s also SO GOOD bout helping to break down action steps or "to-do"s to make the shifts actually attainable.”
Who this is FOR
Client experience problems don't discriminate by industry.
If you have clients, customers, or guests, this work applies to you.
If repeat business and referrals matter to your bottom line, we should talk.
I especially love working with businesses in:
Health + Wellness
medical, dental, mental health, spa, and fitness
Professional Services
any service-based business where client relationships drive growth
Hospitality + Events
hotels, restaurants, venues, and private member clubs
Lifestyle + Personal Services
salons, short-term rentals, and boutique service businesses
This isn't for beginners.
This is for established business owners who are ready for an honest, outside perspective on what's working, what isn't, and exactly what to do about it.
investment
Starting at $2,250
You're not looking for someone to tell you to post more on Instagram. You're looking for someone to tell you the truth.