A woman sitting at a round wooden table with a laptop and a white mug, smiling and talking on the phone in a modern, softly lit café with peach cushioned seating and green plants.

You can't FIX
what you can't SEE

A person in a gray sweater standing at a white table, writing in a notebook surrounded by open and closed books.

You're running a successful business, but when did you last look at it through your client's eyes?

The bigger your business gets, the harder it becomes for you and your team to see it the way your clients do. The missed touch-points. The moments that should feel remarkable but just feel... fine.

Fine is my least favorite
four-letter word.

Because fine doesn't generate referrals. Fine doesn't create raving fans. Fine doesn't build the kind of business people can't stop talking about.

That's exactly what a Client Experience Audit is designed to change.

Book a Client Experience Audit

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Client Experience Audits Are Ideal If:

✓ Your business is successful, but parts of the client experience have gotten a little... stale.

✓ You've got a growth idea worth betting on, and you want expert eyes on it before you move.

✓ You want clients who don't just come back. They bring people with them.

The Client Experience AUDIT

Expert eyes on every touchpoint.

A clear roadmap to more referrals, stronger retention, and real revenue growth.

This is where we pull back the curtain on your client journey and find out what's actually happening versus what you think is happening.

01

Onboarding Questionnaire

Before we dive in, I want to know everything. Your client journey, your touch-points, your processes, the stuff you're proud of and the stuff that keeps you up at night.

02

60-Minute Kick-Off Call

We go beyond the questionnaire together. I ask the questions you didn't know needed asking, and we identify exactly where to focus the audit for the highest impact.

This meeting is recorded.

03

Secret Shopper Experience

Most business owners have never actually experienced their own business as a client. I go through your entire client journey from the outside in, finding the moments that are costing you bookings, referrals, and revenue. The insights here are often the most eye-opening.

04

Formal Written Report

This isn't a fluffy summary. It's your business's full diagnosis in writing. Every finding documented, every gap explained, every opportunity mapped out. Delivered within 3-4 weeks, written in plain language so you know exactly what to do next.

05

Priority Roadmap

No overwhelming to-do list. No guessing where to start. Just a clear, prioritized plan that tells you exactly what to tackle first for the fastest, highest-impact results.

06

60-Minute Follow-Up Review Call

No report should ever leave you with more questions than answers. We get on a call, walk through every finding together, and you leave knowing exactly what to do next and why.

This meeting is recorded.

Book a Client Experience Audit

A digital device displaying a webpage titled 'The Superfan Playbook' with a subtitle about client experience upgrades and marketing, featuring an interior photo of a modern reception area with a curved reception desk, a tall window, a blue velvet chair, a small round table with glasses and a book, and decorative plants.

Blue badge-like shape with scalloped edges and white text that says "Free Playbook".

The Superfan Playbook:

Five CLIENT EXPERIENCE upgrades that do your marketing for you.

Five shifts. Zero fluff.

Sign up and start turning happy clients into raving fans today.

DOWNLOAD THE FREE GUIDE

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What clients are saying

A woman with shoulder-length dark hair with streaks of pink, wearing a black shirt and layered necklaces, looking to her left. She is sitting in front of a dark floral background.

★★★★★

Heather F.
spa Owner

“This audit was GOLD. She gave us a detailed audit of the “goods” and “bads”.

“And even better, most of the “bads” are things we didn’t see coming AND she actually gave us very practical and actionable ways for improvement and to fix these blind spots!”

A woman with long blonde hair, blue eyes, red lipstick, and red nail polish, resting her chin on her hand, looking into the camera.

★★★★★

jen s.
venue Owner

"She has enough experience in so many areas of business that she can offer perspectives on almost anything someone needs assistance with.”

“She’s also SO GOOD bout helping to break down action steps or "to-do"s to make the shifts actually attainable.”

Who this is FOR

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Client experience problems don't discriminate by industry.

If you have clients, customers, or guests, this work applies to you.

If repeat business and referrals matter to your bottom line, we should talk.

let's chat

I especially love working with businesses in:

Health + Wellness

medical, dental, mental health, spa, and fitness

Professional Services

any service-based business where client relationships drive growth

Hospitality + Events

hotels, restaurants, venues, and private member clubs

Lifestyle + Personal Services

salons, short-term rentals, and boutique service businesses

This isn't for beginners.

This is for established business owners who are ready for an honest, outside perspective on what's working, what isn't, and exactly what to do about it.

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investment

Starting at $2,250

You're not looking for someone to tell you to post more on Instagram. You're looking for someone to tell you the truth.

Book Your Audit

Book a discovery call

You can't FIX what you can't SEE